TheCreators, LLC So by now you have hopefully set up your Google Analytics
integration, because this is the first place you will go to get ideas.
You see, Helpy is designed to help your customers help themselves. Yeah,
yeah, we have a pretty sweet discussion manager, but really the best
customer service is when the customer never has to contact you.
So with your analytics integration you will start to see all the searches
that users perform on your site. This can be a real eye opener when it
comes to understanding what problems customers have that your content is
not addressing. By connecting searches to tickets opened, you will
immediately know which articles are missing.
It gets even better. Helpy includes built in feedback on articles, so
you will also be able to quickly learn which articles are well
appreciated, and which need some improvement.